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FAQ


Frequently Asked Questions: Holiday Edition

What does it mean that your jewelry is sustainable/made in LA/handmade?

All our jewelry is made in our small studio-office in the heart of DTLA’s historic jewelry district. With an emphasis on quality, craftsmanship, and integrity, each piece is made 100% in-house, in small batches.

Our in-house business model also enables us to provide a fast turn-around on production, special orders and repair.

Guideline for Tis the Season 15% off sale:

From November 25th to December 2nd, jewelry lovers enjoy 15% off their entire purchase sitewide. No code required. Sale cannot be combined with other promotions.  Sale is not valid on previous purchases or customized work. Standard return policy applies.

How can I ensure I receive my order in time for the holidays (12/24)?

Place any special orders by December 4th. You can shop our ready-to-ship section till December 10th and get it in time for the Holiday 12/24. Please contact us prior to purchase if you need an item sooner. We will do our best to accommodate the request.

When will I receive my order?

All items are handcrafted in our L.A. studio and made to order. Our newest Ready to Ship section allows you shop pieces in-stock and ready to ship within 7 business days of purchase. For all other items, please allow 2-3 weeks of production time.

Once you place your order you will receive an email within 24 hours notifying you if the piece is in stock and when you can expect it. If you have questions on whether something is in-stock or if you would like something sooner, always feel free to contact us! We will do our best to accommodate your request.

What is a special order?

A special order is anything that isn't in stock and needs to be made. For special orders allow 2-3 weeks of production time. Rings and cuffs outside of our stocked size are considered special order. Our stock size is listed on the product page.

Once you place your order you will receive an email notifying you if the piece(s) is in-stock or a special order.

Can I purchase a gift certificate?

Reach out to us at customercare@suneera.com. Gift certificates are available!