Returns & Services
Exchanges & Returns
We want you to love the jewelry you buy from us. If you are not happy with your order you can exchange or return any item(s) except custom, special orders, seasonal promotions and sale items within seven days of receipt. Email or call with your order number and a reason for the return or exchange. You will be issued a Return Authorization code. We will refund the cost of the item(s) less our delivery charge once the goods are returned or accept exchanges of equal or more value.
Although we check all goods for defects and damage prior to shipment, it is the buyers’ responsibility to check the jewelry upon arrival to ensure it is free of any defects. We cannot accept damaged goods for refund after the seven day period. Sample sale items are shipped as is.
We only accept returns or exchanges for goods purchased on www.925suneera.com or www.suneera.com.
Due to COVID-19 we are not accepting returns on International sales at this time.
*Please note: you will be responsible for the item(s) until they reach us. We recommend sending all package fully insured through a secure carrier which requires a signature for proof of receipt.Send Returns & Exchanges To : Suneera Inc.
412 West 6th Street, #1025
Los Angeles, CA 90014
(310) 598 – 5010
We will repair any item purchased from our online store or our LA studio.
Product purchased through our authorized retailers must be returned to the retailer for Repairs.
Please send us the piece for evaluation in a prepaid insured package. Once we look at the piece, we will determine what course of action is suitable. We stand behind the quality of our work and are happy to provide one-time repair/refinishing free of charge within one year from the date of purchase. After one year, repairs may incur a charge. All shipping/insurance charges are paid by the customer.
We do our best to accommodate repair or lost earring mates, but due to the nature of our product and stones, some components might not be available. Half pairs of earrings cost half the price of a full pair of earrings plus shipping.
Ring sizing, or other elective repairs will involve a fee for the service plus shipping/insurance charges.
We are happy to offer ring sizing, chain extensions, or other elective repairs for a small service fee. Contact us for pricing.
Based on the stones used or the design, not all rings can be resized. If in doubt, give us a call at 310-598-5010 for more information. (Keep in mind that your fingers fluctuate due to many factors like water retention, temperature, etc.) Ring sizing ranges from $60-$150 plus cost of materials if applicable.
Please obtain a Repair Authorization (RPA) via email or call before shipping the item. All repair packages should clearly state the RPA code and must be shipped in a prepaid fully insured package. We are unable to accept unauthorized repairs and will not accept these packages. We are not responsible for lost items.
Jewelry purchases are often associated with a celebration of special moments. We are honored to help you commemorate any occasion and want your shopping experience be nothing short of delightful.
Please reach out to us for assistance in maintaining a wish list for self-purchase, or selecting gifts. We are happy to help you select a piece based on personal style, preferences, and budget.
Creating custom jewelry is an exciting collaborative process.
Redesigning your old pieces to fit your contemporary style is a great way to celebrate family heirlooms and keep the sentiments alive. We love collaborating with our clients. Please call or email us to set up an over-the-phone or in-person appointment.
Custom work takes approximately 4-6 weeks from start to finish. It begins with an initial conversation with Suneera, in-person at our LA Studio, over the phone, or virtually through a video call. Once the first meeting has concluded and a design plan has been created, we will provide a quote for the project. We require a non-refundable 50% deposit of the quoted price to begin production on your custom design. The balance is due at the time of delivery.
Designing a unique engagement ring that reflects her personal style can be a fun and unique experience. Our pieces are crafted in 18k gold, platinum or sterling silver with natural diamonds VS2 H color, unless requested otherwise. The finest conflict-free quality gemstones, pearls, emeralds and opals are used.