Services


Exchanges & Returns

We want you to love the jewelry you buy from us. If you are not happy with your order you can exchange or return any item(s) except custom or special orders within seven days of receipt. Although we check all goods for defects and damage prior to shipment, it is the buyers’ responsibility to check the jewelry upon arrival to ensure it is free of any defects. We cannot accept damaged goods for refund after the seven day period.

We only accept returns or exchanges for goods purchased on www.925suneera.com

*Please note: you will be responsible for the item(s) until they reach us. We recommend sending all package fully insured through a secure carrier which requires a signature for proof of receipt. 

Exchange Policy

We accept exchanges of equal or more value only. Email us with your order number and a note explaining what you would like exchange. You will be issued a Return Authorization code.

Please send the item back to us, pre-paid and insured, within 48 hours of receiving the return authorization code. No CODs will be accepted.

The jewelry must arrive unworn, in pristine condition, in the original packaging with the receipt. Once the order is received, you will receive a confirmation and we will ship out the item(s) you requested in exchange. Shipping costs for the second shipment will be charged separately.

Send Exchanges To : Suneera Inc.

                             Attention: Exchange

                             412 West 6th Street, #1025

                             Los Angeles, CA 90014

Return Policy

We accept returns within seven days of receipt and will refund the cost of the item(s) less our delivery charge once the goods are returned. Email us with your order number and a reason for the return. You will be issued a Return Authorization code.

Please send the item back to us, pre-paid and insured, within 48 hours of receiving the return authorization code. No CODs will be accepted. The jewelry must arrive unworn, in pristine condition, in the original packaging with the receipt. Once the order is received, you will receive a confirmation and we will process the refund. Keep in mind that, depending on the cycle of your credit card, it may take up to 15 days for the refund to post to your account.

Send Exchanges To : Suneera Inc.

                             Attention: Returns

                             412 West 6th Street, #1025

                             Los Angeles, CA 90014

Repair Services

As with any product, natural wear and tear or an accident might result in a piece of jewelry to become damaged or broken. Please send us the piece for evaluation in a prepaid insured package. Once we look at the piece, we will determine what course of action is suitable. We stand behind the quality of our work and are happy to provide repair service at a minimal cost. All shipping/insurance charges are paid by the customer.

We do our best to accommodate or repair lost earring mates, when possible.

Email us with your order number and a reason for the return. You will be issued a Return Authorization code. Please send the item back to us, pre-paid and insured, within 48 hours of receiving the return authorization code. No CODs will be accepted.

Sizing Services

We are happy to offer ring sizing, chain extensions, or other elective repairs for a small service fee. Email us for pricing. 

Personal Shopping

Jewelry purchases are often associated with a celebration of special moments. We are honored to help you commemorate these moments. And want your shopping experience be nothing short of delightful.

Please email us for assistance in maintaining a wish list for self-purchase, or selecting gifts for a special someone. We are happy to help you select a piece based on your personal style, preferences and budget.

Bespoke

Creating custom jewelry is an exciting and collaborative process.
Redesigning your old pieces to fit your contemporary style is a great way to celebrate family heirlooms and keep the sentiments alive. We love collaborating with our clients. Please email us to set up an over-the-phone or in-person appointment.

Custom work takes approximately 4-6 weeks from start to finish. It begins with an initial conversation with Suneera, in-person at our LA Studio, over the phone, or virtually through a video call. Once the first meeting has concluded and a design plan has been created, we will provide a quote for the project. We require a non-refundable 50% deposit of the quoted price to begin production on your custom design. The balance is due at the time of delivery.

Wedding+ Engagement

Designing a unique engagement ring that reflects her personal style can be a fun and unique experience. Our pieces are crafted in 14k &18k gold, platinum or sterling silver with natural diamonds VS2 H color, unless requested otherwise. Finest conflict-free quality gemstones, pearls, emeralds and Opals.